Epifanya & Co., having its registered office at 287/602, Rosewood Park CHS, Sher-E-Punjab Society, Andheri East, Mumbai – 400093 (hereinafter referred to as “Firm”, “Epifanya”, “We”, “Us” and “Our”) is managing and operating the website www.wethepawple.com (hereinafter referred to as “website” or “wethepawple.com” or “We the Pawple”) through which it inter alia sells Pet Food, Treats and Wellness products to the users of the website (“User”, “Users”, “You” or “your”).

Epifanya is committed to respecting the privacy of every person who shares personal information with us, including their name, address, phone number, email address, date of birth, bank account, debit/credit card information, and any other descriptive information that you may provide about yourself and/or that may be used to identify such individual (“Personal Information”) through the website. Your privacy is important to us and we strive to take reasonable care in the protection of the information we receive from you

The purpose of this Privacy Policy (“Policy”), as amended from time to time, is to give you an understanding on:  (i) the type of information that we may collect from you when you access or use its website; and (ii) how we intend to collect, store, transfer and use the Personal Information you provide to us via the website. The Policy may be subject to further changes. Upon updating the Policy, we may revise the “Updated” date at the bottom of this Policy. We suggest that you regularly check this Policy available on the Platform to apprise yourself of any updates. Your continued engagement with us will imply your acceptance of such updates to this Policy.

This Policy is incorporated into and is subject to the Terms of Use, which can be accessed at Terms of Use. This Policy is applicable to all persons including the Users who visit, access and / or avail of the website and our Products and Services as defined in the Terms of Use.  

By providing us your Personal Information, you hereby (i) consent to the collection, storage, use, disclosure, processing and transfer of such information, and (ii) represent that you have taken necessary consents from such persons on behalf of whom you have shared the information with us for the purposes as disclosed in this Policy. You are providing the information out of your free will. You have the option not to provide us the data or Personal Information sought to be collected if you do not agree with this Policy.

Personal Information and its Usage

We may collect, disclose, process and transfer your Personal Information:

• To enable the functioning of the website and provision of Services, as defined in the Terms of Use, through the website either by us or our Service Providers. Such Service Providers are also bound by the privacy restrictions contained in the Policy;
• To provide you with related benefits and services and to engage in / carry out the activities that would enable and assist in providing you the benefits and any services arising out of or by you accessing and using the website;
• To understand your needs (how you use our website, Products and/or Services you like) and to bring new and improved Products and/or Services to you;
• To contact you via SMS, email and other modes of communication in relation to Products and/or Services purchased by you, communicate offers, promotional events, updates and news on Products and/or Services that may be of interest to you;
• To administer or otherwise carry out our obligations, including our obligations under the Terms of Use of the Platform; 
• To respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims; and 
• To investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of / on the website or as otherwise required by law.
• Delivery service providers, manufacturers, suppliers, distributors, marketing and communications agencies, data analysts, IT service providers, and our advisors, including professional advisors, are examples of third parties to whom we may disclose personal information (including legal and financial advisors). 

We may collect, hold, use and disclose personal information for other purposes explained at the time of collection.

We may also remove all the personally identifiable information and use the rest of the anonymized data / information enlisted above for historical or statistical purposes.

You hereby consent that the collection, disclosure, storage, processing and transfer of any Personal Information or any other information as disclosed under this Policy shall not cause any loss or wrongful gain to you if the same is used for the purposes stated in this Policy. 

Type of Data Collected

We collect the following personal information about you:

• Name, age, date of birth and contact details (including residential or business address, delivery address, email address, and telephone number);
• Pet ownership details, shopping habits and preferences and details of products and services you have purchased from us;
• Marketing preferences, including the type of marketing materials you wish to receive and the method of delivery (email, SMS, direct mail, or other); and
• Device identification information (refer to IP Addresses and Cookies below).

If you are a candidate for employment, we may collect other information. This may include information relating to your employment history, working eligibility rights, suitability for the role you are applying for, and your referee details.

Any of the personal information which you provide when you use wethepawple.com in an unencrypted manner and/or to an open, public environment or forum including (without limitation) any blog, chat room, albums, community, classifieds or discussion board, is not confidential, does not constitute Personal Information, and is not subject to protection under Privacy Policy.

Third-party service providers

We do not collect your credit card or banking information during online transactions. These details are collected by our secure payment gateway provider and are not accessible to us.

Collection of Automatic Information, Use of Cookies

We may collect and process information about your device, such as your IP or MAC address, session cookies, IMEI number, operating system, and browser type. Such information is used by us to help improve the contents offered through the website and to compile aggregate statistics for internal, market research purposes.

In doing this, we may install “cookies” that collect the domain name of the user, your internet service provider, your operating system, and the date and time of access. Cookies are unique identifiers that we transfer to your device to enable our systems to recognize your device and to provide numerous features that require remembering who you are.

You can choose to accept or decline cookies. You can set your browser to notify you when you receive a “cookie,” this will enable you to decide if you want to accept it or not. We would like to inform you, however, that if you do not accept you may not be able to use all functionality of your browser software. We may obtain the services of outside parties to assist us in collecting and processing the information described in this section. 

Security

The security of your Personal Information is important to us. We have adopted reasonable security practices and procedures to ensure that the Personal Information collected is secure. The ways in which we do this are:

• We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software.
• We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
• We maintain physical, electronic and procedural safeguards in connection with the collection, storage, and disclosure of personal information (including sensitive personal information).

You agree that such measures are secure and adequate.

While we will endeavor to take all reasonable and appropriate steps to keep secure any information which we hold about you and prevent unauthorized access, you acknowledge that no electronic medium / security measure is 100% secure and that we cannot provide any absolute assurance regarding the security of your Personal Information submitted to us. We will not be liable in any way in relation to any breach of security or unintended loss or disclosure of information caused by any unauthorized access in relation to your Personal Information.

Access

If you need access to your Personal Information, update or correct your Personal Information for any reason, you may do so by writing to us at customercare@wethepawple.com, and your Personal Information will accordingly be updated/corrected on a real-time basis. 

We encourage you to update your Personal Information as and when there are any changes. You are further responsible to ensure that the Personal Information provided by you is true and accurate. We shall not be responsible for the authenticity of the Personal Information supplied by you and you shall indemnify and hold us harmless for relying on the Personal Information provided by you in case of your breach of this Policy and in case of any loss and/or damage suffered by us arising out of our use or reliance on the Personal Information provided by you.

Epifanya will take reasonable steps to delete, securely destroy, or permanently de-identify your personal information when it is no longer required, as well as to protect your personal information from unauthorised access, disclosure, loss, misuse, and alteration.

Retention of Personal Information

Epifanya shall not retain your Personal Information after the purposes for which it is sought (as detailed in this Policy) is served or as otherwise required under any other law for the time being in force. The Personal Information shared by you shall be used only for the purpose for which it is collected and in the manner agreed by you. Personal Information however may remain on the servers unless otherwise deleted or purged permanently.

Changes to this policy

You acknowledge that this Privacy Policy is a part of the Terms of Service, and you unconditionally agree that using this Website constitutes your acceptance of the Privacy Policy. You may contact us at any time if you have any questions or concerns about this privacy policy or how we have handled your personal information. The Privacy Officer’s contact information is listed under ‘Contacting Us’ below.

We reserve the right to make changes to this privacy policy from time to time. Any changes to the privacy policy will be published on the website. This privacy policy was last amended in March 2019. We encourage you to periodically review the privacy policy for the latest information on our privacy practices.

Grievances:

In terms of the Information Technology (Intermediaries Guidelines) Rules, 2011 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, any grievance or complaint or any discrepancies may be intimated to Ms. Payal Taneja at payal.babbar@wethepawple.com.

We will endeavor to respond within an appropriate time frame.

Contacting us

We can address any questions, comments and concerns about our online privacy practices and policy. Please contact write to Ms. Payal Taneja at customercare@wethepawple.com.